To make your work with WritersDomain as easy as possible, we have a community coordinator and support staff available to answer your questions via email. We answer a wide range of questions to clarify keywords, give more context to feedback, or help if our site isn’t working properly.
We always encourage you to ask questions or seek clarification if you don’t understand something about one of your tasks. Here are the best ways to communicate via our support email.
Provide Us With Relevant Information
Use the “Need Project Help?” Button
The best way to reach out to support about a task that is currently in your workspace is to use our built-in “Need Project Help?” button.The button has different names depending on the type of task you’re working on, but it is always orange and in the bottom left corner of the task workspace.
The orange “Need Keyword Help?” or “Need Project Help?” button lets the WritersDomain team know that we are the ones that need to take action on this task.
Clicking that orange button brings up a popup like this:
This allows you to type in your question about the task, such as “What does this keyword mean?” or “The keyword and vertical appear to be mis-matched. Can you give me some guidance?”
When you submit your question to us this way, it shows up in the support inbox ready for our community coordinator to view. The email includes all the details our support staff needs to know, including keyword, vertical, and task ID . Because this process automatically includes all the relevant task information, this is the easiest and quickest way for our team to find answers to your question.
Forward Your Feedback Email
If you have a task that has already been reviewed, the best way to ask support clarifying questions is to forward your feedback email to us.
Each time a task is reviewed by our editors, the writer gets an email that looks like this:
For revisions, the email will say “Thank you for your submission. We’d like to have you make a few changes to your article” rather than “Congratulations!” Otherwise, the emails should look the same.
If you include this email with any questions you have about a task, it gives our support staff all the information we need to know to answer your questions. Using the title and confirmation number, we can look up the task to review it again. The original task rating, keyword, and editor feedback can also help us identify the task, assess problems, and clarify expectations or concepts.
If you don’t understand an editor’s comments in a revision request, or if you disagree with the comments, it’s always more helpful to us if you elaborate on exactly why you’re confused or concerned. We can provide you with a better answer if we know what needs clarification.
Take Screenshots of Errors
Like any website, occasionally WritersDomain experiences site errors. If you experience an error message of any kind while using the WritersDomain website, you can send us an email and we’ll have our dev team investigate. When you send an email about site errors, include a screenshot. This helps our team know what has gone wrong and where they should start looking to fix it.
Know When to Wait and When to Take Next Steps
The WritersDomain support email is monitored by a real person who works set hours. Unless otherwise specified in our forum and newsletters (such as for out of office holidays), the support email is only reviewed during the typical work week: Monday through Friday, from 8 AM to 5 PM Mountain Time. If you send an email after hours or on the weekend, you’ll have to wait until our team is back in the office to get a response.
We know that many questions are time sensitive, as tasks expire from your workspace after a certain number of hours. Because of this, emails about revision requests and keyword questions are given high priority by our team. If you email about these within business hours, we do our best to get back to you before the task expires from your workspace.
While we know this isn’t always possible, we recommend keeping a task in your workspace until you get an answer from support, particularly if the task is a revision request. If you submit your revision before we’ve answered your question, you risk having the task rejected again. If you drop the task from your workspace, you may not be able to claim the same task again once you have the information you need.
If you haven’t heard back from support within a few days, you’re welcome to follow up.
Whatever comments, concerns, or questions you wish to communicate to support, keep the above tips in mind. These simple habits ensure your messages are clear, effective, and professional — and since it helps us, it helps you!
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